Handmade in Spain · Limited production
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Refund policy

The Labbo Returns and Refund Policy

1. Right of withdrawal

In accordance with European consumer protection regulations, you have the right to withdraw from your purchase within 14 calendar days from the day on which you, or a third party designated by you, receive the last item in the order, without giving any reason.

If the 14th day falls on a weekend or public holiday, this period is extended to the next working day.

2. How to exercise your right of withdrawal

You can start your return or cancellation request directly from your customer account:

👉 https://account.thelabbo.com

If you made your purchase using only a phone number (without an email address), you will not be able to access your customer account using the URL above. In that case, use the return link in your order confirmation SMS.

3. Time limit for returning the product

Once you have notified us of your withdrawal, you have 14 calendar days to send the product back to us.

4. Refund

We will process the refund within a maximum of 14 days of receiving the returned product or of you providing proof of dispatch, whichever occurs first. The refund will be made using the same payment method used for the purchase.

The refund will include the price of the product and the original standard delivery costs. Additional delivery costs (for example, express delivery) will not be refunded.

5. Return shipping costs

The customer is responsible for return shipping costs, unless the product is defective or there has been an error on the part of The Labbo.

6. Condition of the returned product

The product must be returned in its original condition, unused and with all original labels and packaging, together with the proof of purchase or invoice.

7. Exceptions to the right of withdrawal

The right of withdrawal cannot be exercised in the following cases:

  • Personalised products or products made to the customer's specifications
  • Sealed products that cannot be returned for hygiene or health reasons and that have been opened after delivery
  • Perishable products

8. Contact

If you have any questions, you can contact us at:

  • Email: thelabboshop@gmail.com
  • Telephone: 607 339 558
  • Instagram: @thelabbo